Order Cancellation/Refund and Return Policy

Order Cancellation

Customers may cancel their order at any time before it has been dispatched. Once the order is marked as out for delivery, cancellation will no longer be permitted; however, the customer may still choose to reject the order at the time of delivery.

The applicable cancellation window may vary by product category. After the specified window has passed, cancellation may not be allowed.

In certain cases, cancellation after the allowed time window may incur a cancellation fee. The relevant time window and fee details mentioned on the product page or order confirmation page will be considered final.

If an order is canceled by the seller due to unforeseen circumstances, a full refund will be processed for all prepaid orders.

Dobydeals reserves the right to accept or decline any cancellation request. Dobydeals may also modify the cancellation time window or waive cancellation fees at its sole discretion.

Cancellation Policy - Hyperlocal

Orders placed under our Hyperlocal / Minutes Delivery service are generally non-cancellable and non-refundable through self-service due to the rapid fulfillment process. However, cancellation or refund may be requested through our Customer Support Team under the following circumstances:

  • The order is not delivered within the estimated time shown at checkout.

  • The order has not yet been picked up by the delivery partner.

  • The seller has not accepted or has canceled the order due to reasons not attributable to you.

  • Easy doorstep cancellation, where applicable.

  • Any additional valid reasons the platform may update from time to time.

Dobydeals Rights

Dobydeals reserves the right to cancel your order, in full or in part, for reasons including but not limited to:

  • Product unavailability

  • Operational or logistical issues

  • Circumstances beyond our control (force majeure)

  • Suspected fraudulent activity

  • Violation of our Terms of Use

If your order is canceled by Dobydeals, you will not be charged, and any payments already made will be refunded within 5–7 business days. Refund status can be tracked via the Order Details section on the platform.

Return, cancellation, and refund policies may be updated from time to time and may include additional reasonable terms. Such updates will be communicated through platform notifications or other approved communication channels.

Returns Policy

Returns are offered directly by the respective sellers under this policy. Depending on the seller and product category, you may be eligible for exchange, replacement, and/or refund.

Please note that return policies may vary across product categories. For each item, the return or replacement policy shown on the product page will take precedence over this general policy. We recommend reviewing the specific return/replacement terms mentioned on the product page to understand any exceptions or special conditions.

The Returns Policy is divided into three sections. Please read each section carefully to understand the eligibility criteria and conditions under which returns may be accepted.

Part 1 – Category, Return Window & Available Actions

(Details to be referenced as per the category-specific return policy table.)

CategoryReturns Window, Actions Possible and Conditions (if any)

Furniture

Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)

10 days

Refund or Replacement

For products requiring installation, returns shall be eligible only
when such products are installed by the brand's authorized
personnel.

In order to help you resolve issues with your product, we may
troubleshoot your product either through online tools, over the
phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a
refund/replacement of the same product will be provided at no
additional cost. If no defect is confirmed or the issue is not
diagnosed within 10 days of delivery or Installation wherever
applicable, you will be directed to a brand service centre to
resolve any subsequent issues.

In any case, only one replacement shall be provided

Lifestyle: Watch, T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc...

Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc..

Lifestyle: WinterWear(sweatshirt, jacket, sweater, cardigan, kids_thermal, pullover, windcheater, track_suit, thermal,shawl, track_top, glove, muffler, scarf, blazer, uniform_sweatshirt, uniform_blazer, kids_muffler, kids_mitten, shrug, poncho,uniform_sweater, cap, waistcoat, leg_warmer, legging,elder_halloween_costume)

10 days

Refund, Replacement or Exchange

Medicine (Allopathy & Homeopathy)

2 days

Refund

Home: Home Improvement Tools, Household Items, Home décor, Furnishing

7 days

Refund or replacement

Books (All books)

Sports Equipments (Racquet, ball, support, gloves, bags etc.)

Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.)

Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.)

7 days Replacement only

Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)

Stationary (Pens, Diary notebooks, Calculators etc.)

Musical Instruments (Microphones & Accessories, Guitars, Violins etc.)

7 days Replacement only

Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Non-Returnable - All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness.In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.

All Mobiles (except Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones),

Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI, Dizo Products (Tablets, Laptops, Smart Watches)

All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)

Furniture - Hammock Swing & Stool

7 days

Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Mobile – Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones

Electronics - Acer, AMKETTE, Apple/Beats, Bose, Brother, Canon, Compaq, CREATIVE, DELL, DIZO, Epson, Google, GoPro, GOVO, HP, INFINITY, JBL, Lenovo, LG, Lifelong, Mi, MOTOROLA, Nothing, OnePlus, OPPO, Panasonic, PHILIPS, Realme, REDMI, SAMSUNG, Sansui, Seagate, Sonos, SONY, Thomson, Total, Xiaomi products (Tablets, Laptops, Smart Watches, Headphones, Speakers)

Large –Vu, LG, Godrej, Haier, IFB, Hindware , Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL, TOSHIBA, Hitachi, Rockwell, KENT

7 Days Service Center Replacement/Repair only

Brand assistance for device related issues is subject to brand warranty guidelines and service policies. Please reach out to the nearest brand authorized service centre for more detail

Please note that Flipkart is an online marketplace and the final decision on replacement of defective device rests with the seller/brand

For Samsung, in case of DOA approved by brand, share the certificate of approval to the Flipkart customer support team to process your complaint

Authorized Service partner Locator for Brands: Click here

For any other issues with the product, you may contact Dobydeals- Dobydeals’s 24×7 Customer Care

Furniture, Large appliances ( Except Vu, LG, Godrej,Haier, IFB, Hindware , Glen, Faber, AGARO, Voltas, BOSCH, Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL,TOSHIBA, Hitachi, Rockwell, KENT )

Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only

10 days

Replacement only

For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Grocery  - Dairy, Bakery, Fruits and Vegetables2 Days Refund Only
Grocery - Remaining items under grocery like pulses, atta, edible and more7 days Refund only
No Questions Asked

10 days

Refund or replacement

This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms.

This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.

Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes

a. product undelivered

b. product/accessories missing

c. wrong product/accessories delivered

No Returns categories

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

You can view the complete list of non-returnable products here.

Refurbished

7 days

Replacement only

To help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to the warranty partner for resolving any subsequent issues.